In trying to get our records from Warren Dental Arts, to transfer to another dentist, I was told by the office manager(Gene) that it is POLICY to charge $25 for me to obtain them. I had a problem with that- I've already "paid" for them over the years but was told that I had to do it again for them to maintain copies in their office for an unlimited amount of time- that this was to cover legal issues. My dispute was that it does not cost $25 to make copies of my records and if they needed to make copies for them to keep, then they should do so at their own expense. When I asked for someone to discuss this with further, I was told they weren't available. When I continued to question who I could discuss this with and when, I was put on hold for a length of time, and then a man who introduced himself simply as Gene, the office manager, came on the line, said he was in charge, and gave me no good reason for the $25 charge except that it was office policy. For the record, WDA now is minus 3 patients who have been with them for many years, myself, my husband, and my mother-in-law. We will never recommend this facility to anyone else, either.