Castle Dental
Reviews
Incompetency abounds at this place! The quality of their work is horrible at best. Don't waste your time and hard earned money.
I was greeted with a warm smile from every person I encountered. I felt as if my business was appreciated from the time I walked in to the time I left. I did not just feel as if I were another patient. I felt the staff at this Castle Dental genuinely cared about my well being and helped me approach treatment with a plan and sound mind.
Forget the warm fuzzy feeling you get from have a cleaning and dental visit here! My insurance asks us to pick one dentist and stick with them, so I chose Castle because it had everything. First I had a broken tooth; their oral surgeon does not take my insurance. Second, at my second cleaning the Dental Hygienist informs me I have a gum disease that requires them to do a procedure on me where they pull my gums up and scrap from the very top to the bottom, O it will only cost around $2,000 upon recovering from utter shock and informing her no way no how, she refuses to do a cleaning because it will not do you any good (as she is slamming things around) Needless to say I left and they tried to charge my insurance for a cleaning anyway! I found a new dentist Dr.Keen, she and her staff are wonderful, friendly and kind. Shockingly enough I suddenly do not have a serious gum disease, and besides a small cavity my teeth are in good shape. They were concerned with how I felt and it was a very strange feeling indeed! I adore them but would not recommend Castle Dental to my worst enemy
Find somewhere else to go. They are money hungry. I am in my early 20s and was told that I had periodontal disease. I fell for it. They also said insurance would pay for it, but they didn't. I was crazy enough to go back. Then they scheduled a cleaning without 6 months and I had to pay that too! It cost me almost $1,000 dollars out of pocket.
I have four people in my family. When I make appointments for all of us, they have to all be on separate days. It's "company policy" to not book more than one family member per day because you might cancel and it will hurt their business. Great. Its taken over a year for all of us to get one cleaning because as soon as your appointment comes up they reschedule for unforeseen issues with the Doctor. This is mean and I hate it but the receptionist is dumber than a football bat. When I asked to setup a consult for orthodontist and a teeth cleaning she just about blew a fuse trying to figure out how to make the appointment. I told her forget it. I went to this dentist on my bosses recommendation. The insurance we have is limited so I thought this will work. Well, after over a year of rescheduling and my boss is dealing with a crown he has had to replace three times its safe to say this dentist wont be around for long. Or at least I hope so. DONT give them your email @. They will spam you to death.