The clinic lost my file. I came for a routine blood test and did not need to see the Doctor. I was told i had to fill out all the forms again or I could not get into the lineup to get my blood tested. After one hour of being punished for there losing the file, they lost me as a patient. I will never return. I sees as if money is become patient care in this clinic. I think the Doctors as a good here as anywhere for a Urgent Care Clinic but the place is very poorly run. I had other poor experiences with the clinic with extremely long waits for something which is very routine and did not require to see a Doctor such as weight loss treatment. This is supposed to be a 15 minute turnaround and it routine turns into 1 hour wait to get a needle from a nurse. Another poor experience was inability to transfer a file from one clinic to another without a big hastle. In 3 visit this was not done and I gave up on the inefficiency of the place. The other clinic in the chain is the Kingwood Clinic who does not staff their place with Doctors during hours of business and you have to go to their sister clinics to get service. Very poor service to the patient to have this happen 5 out of 6 times over a 6 month period of time. I gave up on the Kingwood Clinic. .

My wife and I depend on this clinic and we always get the very best of service from Dr. Chui, Dr. Davis, Dr. Wong and the staff including Tracey, Maria, Tina and Donald. Thank you for being there! Peg and Chris

The term "Urgent" means nothing to these people. I waited 2 hours to be seen, And was refused service AFTER paying them. They acted like they would have to pull one of their own teeth to refund my money. I want to add here, that I was refused service under Emergency Conditions! I wound up having to put, out of pocket, $3,000 in Emergency care to treat the SYMPTOMS, and not the cause...

This place is a joke. DO NOT WASTE YOUR TIME OR MONEY HERE! The first time I went here I showed up at 8am, and I was the only one in the waiting room. I waited and waited and finally asked if I was gonna be seen. Their response was "well the doctor doesn't get here until 9am". I asked them why they opened at 8am instead of 9am and they did not know... So I sat back down and eventually a "nurse" called me back. She did not know how to do anything. She did not know how to check my blood pressure and she did not know how to take my temperature. EVERYTHING she did she had to go and ask someone how to do it... A kid could do this job... After being taken to the room and while waiting on the doctor the "nurse" had to keep coming back to my room and asking me one different question each time that she had forgotten to ask me initially... The second time I went there I drove 45 minutes to get there at 7pm, they show they close at 8pm... I go in and a lady asks me if I need help. I told her I need to see a doctor please. She said we aren't seeing anymore patients today. I said well your hours say that you close at 8pm. She said yes but the doctor we have is in a procedure and we are short staffed... GO FIGURE!!! I turn and walk out and when I look back through the glass she is LAUGHING AND STARING AT ME!!! Talk about a low-life... HOW RUDE, PATHETIC AND DUMB DO YOU HAVE TO BE TO WORK AT THIS PLACE!?!?!?!?!!? NEEDLESS TO SAY I WILL NEVER GO BACK TO THIS "URGENT CARE FACILITY" AND YOU SHOULDN'T EITHER!! Unfotunately "Poor-Fair" is a very high rating for this place. This place deserves a Ridiculous-A Joke! I HAVE NO PROBLEM IN THE FUTURE SPENDING EXTRA MONEY AND GOING TO THE EMERGENCY ROOM IF I NEED A DOCTOR AFTER HOURS!

We called this Urgent Care Clinic yesterday Sunday, and asked if they accept our type of health insurance particularly United Healthcare PPO Silver Choice Plus Plan. The staff said they don't accept that kind of Insurance (maybe she meant it was out of the network) so I have to drive to another Urgent Care located at North Park in Kingwood and we just live in Atascocita just a mile away from this Urgent Care Clinic (1 mile compare to 10 miles in Kingwood). The staff didn't know what she was saying because I just found out today from my health insurance that NE Urgent Care is in the Network of United Healthcare.