I had several fillings done here. After a week, one of the fillings on a molar was very painful. Went back and they took some x rays, game me Vicodin, and sent me on my way. The pain never got any better because if they had taken the time to just open my mouth and look at the fillings, they would have realized that the tooth that was so painful had a hole left in it. After discovering the hole myself, I went back the following week but the damage was already done - and I had to have a root canal. I had never had any pain from the tooth before the filling. So, it is costing me nearly a thousand dollars to "fix" a tooth that was damaged from their mistake.

Waited two hours in the lobby and was given a different price with a 50.00 difference from when I made the appointment. The excuse I was given was they didn't correctly verify with my insurance the type of fillings they were using. When I asked why didn't they call to inform me of the change, they said that's not their practice.

I feel obliged to share my story considering what a bad experience I had here. I have Aetna insurance & considered having composite fillings done. I inquired as to whether my insurance would cover it. I was told, after some research on their part, that they would accept my insurance & was given a quote based on that. Before the procedure began, I was given a form to sign that said, if for whatever reason, my insurance would not pay, then I was responsible for the full price. That's standard practice, I understand. I had my fillings done, payed the co-pay, now fast forward 3 months: I receive a phone call at my new address, out of state, informing me that if I don't make arrangements to pay on my account's balance, I'll be sent to collections. WHAT?!?! Come to find out that my insurance DID NOT cover this procedure. I only elected to have fillings done based on the fact that I was told BY COVE TOTAL DENTAL CARE that my insurance would cover X (substantial portion) amount of dollars! When I tried to explain this situation to the representative calling from this office, I was met with combative speech & literally these words "I don't care; you signed the paper saying you're responsible, so you have to pay". That REALLY adds insult to injury & it goes without saying that it's unprofessional. I would recommend looking for dentistry elsewhere.

I used to love this place, but then there were "staffing changes". The last time I went was in October of 2012 and it was the last time. My daughter is special needs, and on previous visits she was treated gently. She has autism, and sensory issues, but beside all of that I don't know a single kid who wouldn't get upset over a dentist trying to hold her down and scrape her tooth with a silver instrument. I was furious, not only because they were treating her that way, but also because I know it's totally unnecessary! My daughter is almost six and has had regular dental exams since she was two. Not once has she EVER been treated so roughly. She has a soft spot on one of her teeth, but every other dentist she has ever seen has said that it doesn't matter, since she'll lose that tooth anyway. I told the dentist (a young woman who obviously didn't have a clue about anything) what the other dentists had said, but she kept insisting that I had to hold my daughter down so she could scrape the tooth to check for a cavity. During all of this, another young girl was in the back getting her wisdom teeth removed, and she was screaming. You would think they would have sedated her! Horrible place, horrible staff, horrible everything.

Amazing and affordable, they are friendly and great with children!