I called this office to schedule an appointment. There was a lady by the name of Reniece Parker(may be misspelled) that answered the phone. She seemed to be in a very mean and snappy mood which made me feel very uncomfortable. She asked me some questions and as I was answering them she was very impatient and hung the phone up in my face. I called back to see if she has made a mistake in hanging up on me but I was meet by her again with a very rude attitude. I told her never mind and that I would just take my Dental insurance else where. About a week later I received a voicemail while on my lunch break at work of a lady by the name of Britney calling to comfirm am apt with LOOP DENTAL even after I clearly stated that I did want to be seen at this clinic no longer, due to the mistreatment I received by a lady that answered the phone by the name of Reniece Parker. But since Britney was so nice to me I had told her yes, I come on in so my apt was suppose to be today 8/26/2014. while preparing for my apt I decided to call and gather the price information I needed so that I would be ready to make an withdrawl out the bank to cover my portion or percentage of my co-pay, but when I called, Reniece Parker answered the phone and when I asked her for pricing info, she rudely told me that they don't give out price info over the phone. This was very strange to me because I had just got off the phone with several dental clinics that took their time out to let me know about all the prices of the work I needed done. It is good to be prepared with, no surprises about how much you expect to have to pay. So I canceled the appointment and I am very glad I did because I had been feeling very uncomfortable with the trement I received thus far just with the front desk staff. Because of this, I will never know if the dentists there would have given me the type of work and prices that I had desired. I am a medical assistant and I know how to treat patints with respect and concern so I know that this place is way out of line with the bad attitude lady they have working for them running patients off. I have good insurance and a wide network of professional people I can choose from so I would not recommend this place to anyone period. Please keep moving and find another detist office that carry themselves in a more profession manner.

I got my teeth cleaned here 6 months ago. I wasn't going to write a review but what happened is bothering me still to this day. The staff there was wnderful I brought my son with me and they helped to keep him entertain while I got my teeth cleaned. The problem came when the Dentist cam in to do my exam and I asked her if she washed her hands. Not to be uglybut i am a healthcare worker and i didnt see her wash her hands. Her reply was yes and im going to wear gloves with an attitude. Regardless if you wear gloves you have to was your hands prior. This question should not have offended her or upset her i will not return here. I pay attention to everything and if a question from the patient gets you flustered you should change your profession. Or better yet make sure the patients know you washed your hands prior to the entering someones mouth.

"Ok" service. Always a long wait. (I have been there at least 8 times between my daughter and I) One of the Dr's was really nice but her work wasn't great. Hard to understand as her English wasn't the best. Had to go back several times to get something fixed. I finally went to another dentist who finally fixed it (for no charge which was very nice. He even did his own x-rays for free too) The lady who cleaned my teeth, however, was great! Very nice, professional and good. But then the office manager is the rudest lady I have ever met! She has a really bad attitude and even hangs up on you while you are still talking. I got a voice mail to confirm an appointment for my 7 year old. I called back to let them know that I didn't know that she even had an appointment as they referred her out due to her young age. So she rudely said "We will cancel her appointment" then CLICK! I was even trying to ask when my next appointment was when I realized she had already hung up on me without even a bye. When I called back to talk to someone else and let them know how I was treated and to cancel any further appointments I had due to that treatment, they didn't even care to lose a patient due to the employee. And then that employee was borderline rude too. I just know there is way better out there and I Am all about treating people right. I was in no way offensive to anyone, I was very nice actually. So it was quite uncalled for. There are other issues I had too (such as cleanliness) but I do not want to write a novel. Find another office. I highly recommend doing so. Just remember these places see HIV and HEP patients and without proper cleaning they are putting you at risk of getting it too.

I was told that as a new patient I would be required to get a pan-x (the full face x-ray) even though my insurance did not cover it. The cost was approximately $50. I asked to see the office manager. She apparently could not be bothered to talk with me herself and instead sent the very nice receptionist to tell me that the pan-x was required even though I expressed that I did not feel it was necessary in order for me to get a cleaning (the only reason I was there) and that I did not want it done. I then asked the receptionist if the office would actually refuse me treatment if I did not purchase an x-ray not covered by my insurance. She said yes. Since they refused me treatment, I left. I will get my cleaning somewhere else. I was there approximately one hour in order to reach this conclusion. NOT recommended.

I really love this office. Been going for about 7 years now. The receptionists in front have always been amazingly nice and helpful. The wait time usually isn't too bad either. Dr. Rodriguez is great, professional, and does amazing work. The best part, they actually care and remember you! I am sometimes surprised by just how much the staff remembers from just a little conversation we had last time I was in. Overall, I love this office and my family loves it here as well.