The Optometrist and staff at the Kingwood location was very nice and professional. The office was clean and well laid out for the customers to find and try on frames s. It Was very welcoming, both in person and on the phone. I was greeted with a Smile and concern to help with my needs. I have recommended them to my family and other friends because of their Great customer service.

The optometrists at this Kingwood location are nice and professional. The office staff, however, are not very nice nor are they very welcoming, both in person and on the phone. I have been to the office on at least 8 occasions - once for my initial eye exam and then 5 follow up visits ( I had to go back because I was having problems with the comfort of my contacts), and then twice to pick up contact lenses for my son. Each time I went back, the office staff looked bothered by my presence. They also didn't have good notes in their system about why I was coming back in for so many follow up visits. So each time I came in, I had to explain my situation. There are several optometrists in the Kingwood area and I won't be returning to Eye Trends for my annual exams.

My older daughter was leaving town and had put off getting her eyes checked. She needed glasses and contact the same day. They got her in with an eye exam and then got her the glasses by the end of the day and contacts! We found them to be very helpful with the insurance and getting her set for her trip. We use them now for our eye care.