The Lewisville Dentist - Natalie Goodman, DDS
Reviews
These negative reviews are absolutely absurd! I was ridiculously afraid to go to any dentist, and then after being referred to The Lewisville Dentist I finally caved and faced my fears (one being cost and the other being the procedure). Dr. Goodman and her staff not only coaxed me through the process, they also advised payment arrangements. I give the staff 5/5 stars for their patience, customer support, honesty, friendly yet professional environment, reasonable prices, and attention to detail.
Not Trustworthy We took our kids there for regular checkups. Our dental insurance allows 2 checkups per year with 1 checkup including bitewings. This is standard. The Lewisville Dentist did bitewings on both of our kids during both of the visits. We didn’t find out about this until after we got the bill. Consequentially, I got charged an extra ~$100. I called and asked about this. They said that it was their policy to do bitewings at every visit and that they had told us about this before. This was completely untrue and frustrating to hear. I expressed my disagreement, but in the end it didn’t matter. I had to pay them, and they lost a customer. It appears this dentist is more concerned about making a dollar than being honest and practicing with integrity. Hopefully in the future they will change their mode of operation and/or billing practices, but for now I do not trust them and would not recommend them to anyone.
New to the area, we went in for a simple cleaning and exam and my wife, when I did not go with her, ended up with over $500 in bills for various procedures that we did not ask for. We have now entered the third month of their financier CareCredit hounding us literally every day and night to make payments- and they have added more than $200 to the bill since we were not able to pay it off in time. Would not recommend to anyone, especially as long as this office does business with CareCredit.
**BEWARE OF SCAM** I brought both of my daughters here for an exam and cleaning. They didnt do the cleaning only the exam and tried to tell me they both needed almost $2000 each of "extensive cleaning and cavity fillings". They spoke very condescending to me when I told them I was not going to pay $300 for "plaque cultures" for my 12 yr old (like saying "you know she could get a blood infection if you ignore this"). I was told both of my daughters had several cavities. I had a gut feeling they were trying to scam me out of money so I made an appointment with another dentist that was recomeneded by a friend. I did not tell the new dentist about my experience- just wanted to know what they would tell me. Well they both had an exam, xrays and a cleaning with a good bill of health. No cavities- no extensive gum cleaning or "plaque cultures" needed, no special expensive antibiotic rinse was needed either! I am so glad I listened to my gut and had a 2nd opinion. I just worry about the people with limited funds that dont know any better that fork out money needlessly. The entire staff were very polite- which makes it harder sometimes to realize you're being scammed!
Dr. Goodman and her team have been my personal dental "home" for over ten years. Their job has been to keep me healthy and make sure I have no unpleasant dental surprises! They continue to do a great job and accommodate my busy schedule. I would recommend them to anyone.