I walked in to Infoucus Eyecare on wurzbach rd. around 5pm and the lobby was empty, the two receptionists where standing behind the desk talking to each other and ignored me. After a couple of minutes one of the receptionists said " we'll be right with you" she walked to the back while the other receptionist started making a personal phone call telling someone how to cook dinner. After I was finally helped the lady was being really rude and not helpful at all. I described what kind of lenses I wanted and she gave me exactly what I said I didn't want. When I asked her if she could help me look for something different she seemed very frustrated so I told her I would just return at a different time. While I was still looking she went behind the desk started scratching her head and told the other receptionist that she thought she had lice! I'm not even kidding! worst service ever!

I don't know about the other reviewer's comments, but our (my aunt and I) experience was nice. We were trying to find an affordable eye-care business that would accept her insurance, one that wouldn't be crazy-expensive, extra-helpful to a somewhat confused senior, and all-around pleasant experience. (An experience that used to be common.) As we all know, customer service is not what it used to be. The first two businesses we tried proved that theory. The first one down the street (Trinity) tacked on every extra feature she could think of and she wasn't very friendly. The second place on Marbach (Vision Now?), although friendly, the person in front was too busy to assist with any of the processes (picking out a decent looking pair, telling us the actual price of the frames, etc.) We were basically guessing and trying to make a cost-related decision based off of the brand name. While driving my aunt home, I noticed "In Focus" in a little strip mall across from Ingram mall. I ran in to ask a couple of questions. ALL of the frames were priced, my aunt qualified for an extra $50 discount off of her glasses (for reasons I would not prefer to explain here), and the lady up front was able to get her in for an examination RIGHT THEN AND THERE. All in all, my disabled aunt on a fixed income was able to get the glasses she wanted for just $75. The first establishment had the quote racked up to over $200 by the time she got out of there. I will go back to In Focus time and time again - for myself and my daughter (if they take our insurance.) Thank you In Focus for being honest and helping out the customer. You were an answer to our prayers last Saturday. :)