POOR.... Most unprofessional doctor I have ever dealt with. I am a self-pay and they gladly took my $150 for my initial visit in April 2013 and when I went to have my RX filled which is a maintenance medication for ADHD and they did not write it out correctly, I had to go back to the office have them re-write the RX which was not going to be done until the following day because the doctor had left for the day. This was before noon. My second appointment was in May, no worries, so I thought, they had provide a urine sample and I left with my RX. I went to my June appointment and saw physician assistant, she said the doctor was not in and she had to write the RX, and asked if I could come back and pick it up, they would call me. 6 days later I never received a call, so I called them. I was told they could not write the RX because my urinalysis came back positive. WTF? That was back in May and they are just telling me now. Oxycodone, Methadone and Marijuana ---- seriously, I called them back several times trying to speak with the doctor, and I was told that she would call me back, and that I could come in and retest. When I question as to why I was not told about the positive urinalysis prior to my June appt. I was told that it sometimes takes a while to get the results back and that they had just received them. I told them there was no way anything other than the Oxycodone should have come back, because I was in a car accident in Jan and they were aware that I was taking pain meds and they even wrote out a RX for a muscle relaxer in May. Over a week went by and the doctor still never returned my calls, until I called and requested a copy of my records, the name of the company they used for the testing and I wanted proof of their chain of custody, because I remember just handing the nurse a unmarked & unsealed urine sample. The doctor then told me that they never charged me for the urinalysis and that they had done a preliminary screening in the office and someone had placed the results in the file from May. So basically I was completely lied to by the staff. They are totally unprofessional and I am filing a complaint with the Texas Medical Board against them and with the BBB. BE WARNED.

I have had it with this incompetent practice. Dr. Hernandez's staff has no sympathy for patients and their time. This staff sent me to the wrong lab, had me go to another lab the 2nd time on a Saturday which was closed and didn't even fax over my orders for the labwork. Needless to say, I'm going to call them Monday morning and practically lose my religion when it comes to filing a complaint with the office manager! I'm finding another doctor!