stevenson dental care

Stevenson Dental Care

dentists
52 NW 2nd St
MONDAY
08:30 AM - 04:30 PM
TUESDAY
08:30 AM - 04:30 PM
WEDNESDAY
08:30 AM - 04:30 PM
THURSDAY
08:30 AM - 04:30 PM
Reviews
David Strode - September 10, 2012

The Service was good, and staff was friendly. However when I had a filling done at the end of the visit I paid up in cash with a 0 balance and left. a couple weeks later I received a bill in the mail for an additional 140+. I went in and talked to the ladies at the front desk for an explanation where after 5 min I was asked to join the lady in her office. after several more minutes of my questions being avoided I persisted and found out what had happened is the filling that was placed in the back of my mouth was done with a white compound which my insurance was not covering. several more minutes I found out that there was an option available for a silver filling that the insurance company would have covered. I told the lady that I will not be paying for something I was not informed I had a choice over that resulted in me paying more money then was quoted. I then got threatened of my bill going to collections. I at this point not one to be threatened started raising my voice and another assistant walked by and closed her office door. just after that the lady I was dealing with started crying and saying she had some personal stuff going on and understands my frustration and know that it is a lot of money. I told her I didn't come in that day to make anyone upset and started feeling sorry for the adult woman.... She then said she would talk to the Dr. and call me shortly. just after that I open my mail informing me that the bill will be going to collections! I have no problem paying a bill I am responsible for, but when I was not informed of an option that my insurance company would have covered and the choice be made for me that costs more it make for an unhappy customer... You all have been warned... Good luck

A Google User - August 18, 2009

I wish there was a rating lower than poor...A family member has a set of dentures from this dentist- the cost was over $6,000.00 and they fit so badly they can only be worn for a few hours at a time! Patient repeatedly complained about the fit but was just rudely ignored once the problem teeth were removed. Finally just stopped going in...

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