Dr. Ki Ngo Dentistry

I have been a patient of Dr. Ki Ngo's Dentistry for more than a decade. They have the same doctors that were there before Dr. Ngo passed. I have had a very good to excellent experience each and every time. They always explain my insurance thoroughly and they charge my deductible and copay accordingly; as to what I expect from my insurance plan. Maybe you shouldn't expect to get things done for free. Marcia, they cannot overcharge you with copay or deductibles. They only go by your insurance plan. That goes with all medical and dental offices you visit.

Unfortunately, with the passing of Dr. Ngo in March, I do no longer recommend Dobson Warner Dentistry. In fact, we visited this week and the staff was rude, inconsiderate and basically told us to go somewhere else because they would no longer honor Dr. Ngo's discount. They would not even give us 10%. We were getting anywhere between 10 and 20% off over the past 7 years. It is hard enough that we lost a great person, but they are using his good name and reputation keeping Dobson Warner open and I can see they don't care like he did. They seem to be just about the money. I mentioned another dentist wanted to charge 1000s and the body language told the entire story. By the way, I'm a communications professor and can read body language very well. This past week, we received a post card for a dental reminder well over a month after Dr. Ngo's passing. The post card was from "Dr. Ki Ngo". They are using his name still. I did call the ADA about this. They were aware of his passing but were never formally informed yet. So, it does seem awful and shameful that this office is using Dr. Ngo's name still. I will miss Dr. Ngo. He was a good person. He didn't care about the money as much as he cared about people. The office is completely changed. I do NOT recommend anymore. They did not even do the ethical thing and use a "Dobson Warner" post card for a reminder. In fact, according to the ADA, they never even reported that Dr. Ngo was passed on.

Our experience at Dr. Ngo's has been excellent. After Dr. Ngo's death, our entire family of 9 visited the office and contrary to the disgruntled cheapskate our entire family received excellent care. The office has very qualified doctors. Dr. Ngo saw too it that he had the best in everything at all times, staff, doctors and equipment. I can imagine how devastating Dr. Ngo's death was for them so if there was any rudeness, I'm sure they didn't appreciate someone trying to weasel a few dollars out of our dear Dr. Ngo's name. My family was treated the same if not better and I was given the same discounted price. The attending doctors are standing behind any work that has been done. I didn't even ask! One of my children needed work on a tooth that they had previously taken care of and there was an immediate NO CHARGE! They ARE honoring Dr. Ngo's ways at this practice. I commend the staff and doctors that are stepping in and give them my highest praise!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It was that time for my family's annual checkup, and my daughter needed her tooth extracted. Bringing your whole family to any doctor's offices at any one time is a little hectic, to say the least. There was a flyer on my doorstep for Dr. Ki Ngo's office and reminded me that his office was able to take my whole family instead of making separate appointments for pediatrics dentist for the kids and my wife and I separately. I was able to have the whole family seen within the next day which is not typical of many other locations. His flyer offered teeth whitening services for a great price and my kids and I had our annual checkup and my little girl her tooth extraction all within two hours of service. The most important aspect of any doctor's offices, in my opinion, is the customer service and how the staff treat their patients. Well, his office gets a rating of 10 out of 10 for their friendliness because the staff is extremely friendly and courteous. Any dentist that can make my kids not cry out in pain and sit in one place quietly is amazing.

I went for an annual check up. Everything is high tech. The X-rays were super fast and they were available for you to look at immediately right in front of the monitor. Dr Ngo and staff were nice and polite. I got everything done and left in 45 minutes.