Great hygienist but HORRIBLE office procedures. They waited until I was in the chair and the hygienist had started the cleaning procedure to tell me the insurance company wouldn't cover my periodontal cleaning. I guess it did not cross the business manager's mind to tell me, when they called to get me in for an earlier appointment, when I made the appointment or when she handed me a new health form to complete at the front counter. The excuse she gave for telling me in the chair was she thought it was better to tell me in-person. I hope after our discussion, she rethinks the process. Terrible, Terrible, Terrible way to do business.