From the start my receptionist were nice and friendly. The physical therapist i had was great, really made me feel like she cared to know what my issue was and how to fix it. She was very knowedgable about my back problem and how it may have been caused given my sports background. One thing that really stood out was that she acknowledged my high $30 copay and recommended to see me once a week and to see how things go in stead of trying to offer 2 or 3 visits per week knowing it may cause financial hardship for me.