My son went dumpster diving around their and basically the employee was mad and kicked my son out. Just because he was dumpster diving to look for Verizon stuff. Their attitude is a idgaf

The new staff is rude and changed their story 3 times about why they couldn't give me my prescription then she tells me the laws changed because they are franchises and not corporate anymore. Than after a long conversation she says that she couldnt even find my prescription because they changed computers when they became privately owed. I called another store had no issues I got my prescription. DONT get anything done here. When I first came it took over 30mins to see a dr, then another 30 mins to order glasses. never received receipt, and I had to take off work just to pick them up because on weekends no one is there to fit glass....too much of a hassle!

I went in today for a eye exam, which was great. The Dr. was wonderful, the staff was vey inviting and friendly but the service was HORRIBLE! I have two pairs of glasses which are brand new, they have never been worn, so I needed to only replace the lens with my new prescription. Christine was my Optician tech and she made my whole experience dreadful. As soon as she found out that I was not purchasing glasses and she could not "make money off me", she could have cared less if I was there or not! She even stop helping me and focusing on me to help the other tech find where they put glasses for another patient that was not even in the office. I felt like telling her I would come back at another time if she was too busy to help me. Once I asked her about the fee for replacing my single lens glasses, with my discount plan she told me that my fee would be $290.00 for only one pair. She never offered me anything else. She never explained what my discount plan would cover and why the fee was so high. I took my prescription and went to Eyeglass World and had both pairs of glasses replaced with new lens for under $130.00. They also sold me a pair of Coach sunglasses for 1/2 price. The money was not the issue for me at Pearl Vision, what bothered me the most, is that the Technician, Christine, knew I was not buying new frames so she could have cared less if I was there or not. I felt like I did not matter and I was wasting her time. I would not recommend anyone going there for glasses and dealing with her. The staff for the Dr. was great and they even had an intern watching, which I did not mind at all. I am a Office Manager at a Dental office and understand the importance of training. Very poor customer service on the Technicians part.

Make sure you are well aware of your vision plan, with insurance they tried to charge me 200.00 for just my exams that was the price with NO glasses or contacts, absolutely horrible. I will be contacting the manager to speak about this issue, and hopefully my insurance company as well, because I smell insurance fraud.

I have been going here for a long time, but I'm away at school and unable to find my contact prescription. When I called them, with all my information and explained my situation, they tried to read me some hipaa law, which doesn't apply to contacts. They told me the only way I could purchase contacts, was if I found an eye doctor here and they'd fax the prescription to them. I eventually had to get 1800 contacts to call them up and rip the prescription from this office. I might have purchased my contacts from them and asked them to send them to me, had they offered, but they then preceded to fight me on what the actual prescription said. Maybe if they had offered to sell me a box and ship me them in the first place, we wouldn't have had a problem. Instead, they have lost my service and although I was planning on returning to them for my yearly check up, I have decided I will go elsewhere.