I made an appointment for 11:15 AM today and at 12:15 still was in the waiting room. Quite a few people cam in after me and were seen while I was still waiting. Terrible patient management especially for someone with an appointment, (i.e. I was not even a walk-in!)

I went to this clinic for 5 years and received excellent service from the Doctors. However, the quality of service from the office staff has greatly degraded over the years. Even when you do not own money (co-pay), it takes them a long time to check you out. They are distracted with other tasks. Their lack of energy and apathy gets the message across - they don't care!. Lastly, they billed me and not my insurance. I paid and then realized my mistake later. Attempted to get a refund from them has taken weeks without result even though they acknowledged to both myself and my healthcare provided that the money was owed to me. Telling them that I plan to take them to court does not work either. Their billing staff is incredibly rude and defensive. They billed me in August and still, as of Nov. 14th - no refund. This is after 3 phone calls, one letter and one phone call to them from my provider.

Appointments mean nothing to this so called medical clinic. We had to wait 90 minutes, finally getting in to see the doctor at 4:30 for a 3 p.m. appointment. A few people ahead of us had waited even longer. There was no apology, no explanation, just a quick 5-minute visit and an $85 bill. Will NEVER go back.