I'm not sure where "M" went, but I've been going to Crystal Vision for years as well as my whole family which makes up 8 people all going to same Dr. I've been to several Eye Dr's and have never received as good of customer service or true care and concern as I have here. The eye exams are the most complete I've had done and they have worked with me on everything I've needed from them. Great People all around and a great Office as well!