This place is horrible. I was taken in for a mental breakdown because of financial struggles and just general stress in life. The treatment was nonexistent. They just shove pills down your throat and check to see if you swallowed it. No talking through things, just drugs to treat whatever you are there for...then you get the $6,000 bill for a 3 day stay and collections after 3 months. Now I have a lot more stress in my life...all because of my stay at this hole. Unfortunately there are no good places in Reno to go to so make sure you get treatment from a psychologist before you lose it and have to go here. Or go to a good place you find that is out of the area.

I went there for a chemical dependency issue I end up staying two weeks that it's the best two weeks iPad in a long time West Hills Hospital is probably the best hospital in the northern Nevada area

My husband is dying right now because. Failure to disgnoss and treat. Since beginning he has deteorated fast starving to death and lack of proper care. I find it impossible to get any cooperation. He should be getting medical care for his malnourished state it's left him delirious to weak get up. I CAN'T SAVE HIM I FEAR THE DAMAGE TO HIS HEALTH BEYOND SAVING

This place is absolutely horrible. I am 35, a father of two, husband, college graduate and a professional in Reno. I pretty much had a mental breakdown when I had a little to much to drink and was taken here from the ER for a 72 hour legal hold. It is nothing but a jail that forces pills down your throat. While you are there you are with people in detox, people babbling and talking to themselves and then also people with depression/suicidal problems. When you get there they give you the rules and then you are pretty much on your own except some useless group sessions that are for the most part lead by other patients and not professionals. Most of the rules are what you would expect and most people didn't have a problem with conforming, but one rule that wasn't followed was hygiene. It stated you needed to shower once a day and easily 1/3 of the people there smelled so bad I don't think they had bathed in a week or more. The doctors were a joke. One seemed more doped up than many of the patients, the other two were just plain useless and there was one that was decent, Dr. Lay (sp?). All psychiatrists and no psychologists. Another rule, might even be a law, was that you were to be seen by a doctor within 24 hours of getting there. This isn't the case either. Most of the patients that were there when I was were very unhappy with the care they received. It's a tough situation when you are suicidal and/or have a breakdown. The ER experience is horrible and demeaning and then they send you here if they think it is necessary. So you may not have a choice, but if you are proactive and seek help before you are forced to get help GO SOMEWHERE ELSE!!!!! I think the only other choices are out of town, but when I am down and out the last thing I need is an experience like this. Took me a month to get weened off the meds they gave me there that literally made me worse and when I called the doctor with my concerns I wouldn't get a call back for days. I finally just went to Google to read about the meds and to learn how to get off them. This place is so bad it needs to be shut down.

If there was an option for below poor to fair I would have chosen it. This facility provided the most disappointing and misleading experience that I have ever been witness to. I had to take a friend to be treated for dependency issues and mental health. I went through the initial assessment. We were told that the patient would receive assistance for detox during their stay, as well as treatment for possible depression and anxiety. After the papers were signed and the doors were shut, I was disturbed to find out that they did NOT assist with detox and instead put the patient in 24 hour suicide watch?!?! The patient was NOT suicidal and that was made clear during the assessment. This patient has left the facility without the care that was requested and promised. I would NEVER recommend this place to anyone unless they are suicidal and need immediate care. If you are looking for addiction issues/detox go to the hospital, you have a better chance at getting what you need than to go to West Hills.