At least here you find what tour looking for unlike my lccal Wally World

I recently had service performed on my car. Purchased and had 4 new tires put on and also had a $40.00 oil change change where they also check all fluids, etc. Upon walking up next to the service bays to give the keys to the service manager whom wrote up the order, the service tech (That would perform the work) walked up to me and said; "KEY'S"' No greeting, no hello, no eye contact, just said "KEYS". I understand she has a job to do and thats service the car, but come on....a little customer listening skills would be nice. Maybe she had some personal problem effecting her day, or sick, or upset at co-worker, whatever it was, I didnt deserve the cold treatment. I gave her the keys and attempted to make this statement, she just looked away, took the keys and walked away before I got 2 words out of my mouth. What I was attempting to say and in a neutral gender, polite respectful manner was this; "Would you please not bend the plastic engine guard while changing the oil filter, it must be removed or it will crack as before when oil changes were done". to service techs NOT removing it during oil filter change". She would not REPLY, RESPOND, OR EVEN LOOK IN IN MY EYES.....She just walked away. My complaint is this - Today, almost a week later, I opened the hood to check the oil and noticed the Cap to the Windshield Wiper fluid box is now absent. It is attached by a plastic ring that was in good shape prior to going in for this service, and now it is GONE. I just called the manager to report the lost part and waiting for call back for a RESOLUTION. ****************************************************** UPDATE - 9-2-2010 ***************************************************** WOW, the Service Manager called and said; Sorry, it never should have happened, I want to make this right. I will call you back tomorrow with a replacement part. He called as promised, and said "Please com in so I can install it for you". He also said "Please remember to bring in your receipt ( Tires, oil change purchase". I went in, met the manager and he was VERY concerned, apologetic and said he "Wanted to make this right". I said, "You will as soon as that replacement cap goes on". He said, "Thats not enough, I want to make this right by refunding the entire $40.00 charge for the oil change AND refund the new tires balancing $70.00". I said "you made it right by replacing the cap and I am satisfied with that", He replied "No, I want and insist on doing this for you, this is how I run my service shop and I want your business again and want to promise you my commitment to making it RIGHT". He also said " I am going to review the tapes ( the entire service center garage is under survalience) and see who worked on your car and speak and correct them on their performance". So when I left this Service center in Wilton, NY, my resolution experience turned out to be a very pleasant one. So, I have to amend my rating as (4 stars) for CUSTOMER SERVICE.