Comfort Dental - Boulder
Reviews

Went there because I have no insurance and needed an affordable check-up and a cleaning that wouldn't be in months' time. I was having an issue with a tooth that had a root canal and a crown on it. They told me how much it would be for a cleaning and a check up, which was more than I could afford. Then they said they can just take a look at the tooth that I was having an issue with which would cost a lot less than a whole mouth check up. So, they were to do an xray of only that one tooth. The assistant, when I sat in the chair, took xrays of my whole mouth. The front desk lady then came in and said, "so we did the whole mouth check-up, which will be $$" whatever the full price was AND NOT WHAT I ASKED FOR. SO EVEN THOUGH I AGREED TO ONLY A PARTIAL/ONE TOOTH CHECK UP/X-RAY, THEY DID A FULL ONE AND THEN FORCED ME TO PAY THE FULL PRICE. This was entirely a POLY TO SIGN ME UP FOR THEIR ANNUAL DENTAL PLAN. It felt like a total scam. The cleaning job was AWFUL. NEVER GOING BACK AND WILL ALWAYS STIR PEOPLE AWAY FROM THEIR BUSINESS.

Had to "re-do" 5 cavities done there just 2 years ago that are now root canals, caps, new cavities and more severe situations equivalent to had no work been done whatsoever. Additionally, My kid was profusely vomiting and sick the next day and now I suspect too many numbing shots are to blame trying fitting another $3k worth of work in two days just two years later. DEFINITELY getting a second opinion for the remaining work.

I was at C.D. and I really felt so disgusted ...they are such a dirty , filthy office i just can't imagine my self going back there ....by reading all your comments up ,,, i m gonna have to go somewhere else to get my teeth re checked. ... the dr. he is so freaking lost ,, like he doesn't know anything .. so unprofessional... i have never in my life felt so disgusted as i did today ...

Horrible awful experience. They have their assistants do almost everything and they do it badly and take hours. They will leave you sitting there so long the numbing medication wears off, and then do it again, and repeat. Their crowns are badly made and fall off. Their fillings fall out or dissolve. Very upset

I will state that the staff (dentist, dental hygienist, staff who took my x-rays, and the secretary) were all professional, polite and overall did a 'good' job. The facility, equipment and their process is basically what bothered me. I will probably not return to this facility. I filled out the new patient paperwork. The waiting area is quite nice and comfortable and it did not take very long for the secretary to process my paperwork and call me back. I was taken to a very small room with two chairs and a table and pocket door. They closed me in this tiny room and told me the dentist would be on his way to meet me, kind of akward; I felt like I was in timeout. The dentist came in shortly and we spoke for about 120 seconds. Then I was escorted to my 'room.' This is a major are of complaint. The room is not a true room and everyone else there can hear you (and your medical info!!!) and people could even see you. The 'rooms' are really just about 8' by 8' segments partitioned off by some glorified cabinetry. This cabinetry does not extend the 8' length of the 'room' and does not reach up to the ceiling. You can literally see other patients with their mouths wide open. During my time there, I heard the questions, concerns and comments shared between patient and doctor of about 5 other individuals; there is NO privacy in this dental facility. The staffperson who took my X-rays was polite, professional, quick, sensitive to my needs and doing a good job with the equipment she had to work with. However, I am quite sure there is newer, less painful, quicker X-ray technology available and this facility is not using it. The process was lengthy and painful. The apparatuses they used elicited my gag reflex several times. It was really uncomfortable. 12 hours later, I can feel distinct sores on the bottom of my mouth where the apparatus dug into me. It hurts to drink beverages. Overall, my whole mouth is sore too. There were too many periods of waiting. I think you should wait in the waiting room, for a brief time before the hygienist sees you, then for a brief time before the Dr. sees you, and maybe once more before the hygienist finalizes and sends you away. Here, there was way more waiting and not necessarily brief periods. I waited in the waiting room, in the little room, for the x-ray taker, for the Dr. to look at the x-rays, for the hygienist to come, for the Dr. to look, then for the hygienist to come back and finish. That's SEVEN different waiting periods. The process should be much more seamless. My cleaning was fine, and I usually don't have many oral issues, so overall the care I received was OK, not great though, not memorable. The facility and their process was terrible. I am horrified about the lack of privacy and outdated technology/pain of the X-rays. The staff was professional and nice. This is not a complaint about the staff, but still, I will not be returning.
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