I have been resident of Germantown for more than 25 years, and all my pharmacy/store needs have been satisfied with good customer service, good quality products, and prompt and frienly customer service...overall its been a very good experience through out the years. I have no complaints, but compliments. keep up the good work CVS pharmacy!!! :).

I went in to get a few things today (9/11/13). Sharon greeted me within one minute of entering the store. She was happily talking with employees and customers. She asked me if I was part of the Beauty Program at CVS. I told her I did not think so. She explained the benefits, enrolled me, and earned me a 10% off coupon. She also showed me how to use the coupon center so that I can print out any of my current rewards coupons (because who ever remembers to bring in an old receipt with new coupons printed at the bottom). She was excellent!!! It was so refreshing to experience such GREAT customer service. I think everyone who came in and left the store had a smile on their face due to her demeanor and pleasant interactions. Please keep up the wonderful work Sharon! I wish more companies in todays market could return to the value of a truly positive shopping experience. I cannot wait to return again! Kudos Sharon and CVS!

Never ever go here. The only two times I've ever needed a prescription filled, it was one malfunction after another. First they say it will be ready in 30 minutes. An hour later, someone goes to pick it up and they don't even have a record of it. They eventually find the order, and say it will be ready in another hour. 2 hours later another friend goes back only to find they forgot again and didn't do anything. The prescriptions supposed to be ready at 1:30 didn't get filled until 6. The time before that was a similar experience. Adding insult to injury, the place is mildly ghetto. I'll be taking my business to Rite Aide.

If you need the pharmacy to contact the doctor requesting a refill, you might as well forget about it. Rather than letting you know that they cannot reach the doctor, which they never seem to be able to do, they fill out the wrong presciption. This is despite entering the right prescription number into their automated phone system and requesting that they contact the doctor. When you call them, they tell you that the prescription was filled and even tell you that the right drug was filled only to find out that it is the wrong when you pick up the medication. If this were to happen once, I can understand. This has happened to me on 3 separate occasions. It is not an anomaly but a sign of serious incompetence or carelessness. I have been using a different pharmacy before for many years but never encountered the same problems. Only reason I switched was for insurance reasons. Bottom line is that I am willing to pay a little more in exchange for more competent service.

This is probably the most inefficient pharmacy that I have ever dealt with. Avoid at all costs. A prescription called in by the doctor at 11:30 AM Thursday (so that I could pick it up on my way home) was still not filled at 3:15 PM on Friday, when I finally gave up.