I had a 1:15pm appointment with Mindy to get my hand checked out. I got in an altercation with my car door and broke a couple bones. I sat in the waiting room and waited, and waited. At 2:15 i went to the receptionist to find out what was taking so long. She said Mindy was with another person and would be another 20 minutes. I had other appointments so i could not wait any longer and rescheduled for the next day with Dr.Timiny. M app. with Dr. Timiny went like clockwork. So I guess it all depends on who you are seeing whether you have a good experience or frustrating one.