I am rating this pharmacy as low not because of service. I am hoping the incompetent upper management takes note. Why do you pay so much money for your employees yet you use an antiquated phone system where they have to hold the phone with their shoulder? Understanding ergonomics is not one of your stronger skills. Get these people head sets or ear mic's. If it is not changed, then at least get rid of the cash registers and use abacasses and chalk boards!!! It is obvious there is a major disconnect between theory and reality and the only people gaining are the bean counters!!!

Pharmacy never answers phones. Was placed on hold for an hour and a half and pharmacist refuses to transfer prescriptions to other pharmacies. Staff is rude and/or inept. Never go here! CVS on Celanese is much better!

I waited for an hour and a half on my prescription only to be told that they hadn't gotten in touch with my insurance company yet. Never had this kind of experience with a pharmacy.

manager ignored most customers, had to find someone to check us out at the empty register