I recently tried to get my mother a walker with wheels was told by the staff that all I need was a prescription from the doctor. After making several phone calls and inconviencing the medical staff as well as the physician I got the prescription, Took it to medical depot off loop 281 and was told with the severe lack of diplomacy that medicare would not cover anything for 5 years. If their employees would have been more informed it could have saved us a whole lot of time and aggravation and after explaining that to the employee all I got Was oh well instead of Im sorry you make the call. .