Pflugerville Modern Dentistry and Orthodontics
Reviews
I love this place. They demonstrate great customer service, excellent services, same day crowns, and I my dentist rocks. The front office staff are always so patient and helpful! Totally recommend this place.
Horrible service. I went in for cleaning and check up. They told me I needed deep cleaning and it would cost me $1800 dollars: insurance will pay 1000 and I have out of pocket expense of 800. I told them I would call back for appointment. I called back the next day and they told me, the cleaning would cost $2600 and my out of pocket expense would be 890. So overnight... the service increased in cost? I asked the receptionist, what exactly is costing me so much money? They said because I have gum disease, which requires 2 hours of cleaning. When I asked for a break down on what I'm being charged for they got annoyed. They gave me dates which the service was available, I told them I'll call them back when I decide. An appointment was made and I never scheduled it. I called my health insurance, to ask how much of the deep cleaning do they cover? They told me that my out of pocket expense should not exceed 400. If u want your teeth cleaned for a ridiculous amount this is the location for u.
Amazing state of the art technology, people who are really concious of your needs, very friendly and fun! Would highly recommend! My wife and I have found our dental care for life here!
Nice looking new place but nothing is more upsetting than poor customer service and failure to answer the phone! How many times do I have to email, call, and then drive to the place before I get the proper information I need to register. Today, talking to the front desk was as if I was wasting their time trying to register with them. First impressions are hard to change, I'm going next door.
To the receptionists, to all the hygienists, to Dr. Benjamin Poest…thank you for the great care. The whole team was very professional, efficient and super friendly, I couldn’t be any happier with my results. I’ve had 3 visits which included x-ray/cleaning, 2 fillings and 2 crowns. Every step of my treatment plan was explained in detail and they welcomed all my questions. I really liked the idea of the crowns being made on location for same day completion. The use of newest technology and equipment is prevalent to ensure the best care and treatments. I highly recommend!!!