The office staff are friendly, kind and helpful. The doctors are willing to work with you to make things right. HOWEVER, I do not recommend the work of this office for crowns. The margins have a lip instead of a smooth transition from the root of the tooth to the crown. Floss gets stuck on the crown's edges, shreds and pieces get stuck. The cost of the each crown was approx $1300.00 and up, which seems pretty high. Though he replaced the defective crowns for free, he could not remedy his work to the quality that I demand. I was also less than pleased with my occlussion after the crowns. Most of the work on the crowns: taking the impressions; cementing on the crowns; cleaning off the extra cement; etc. was left to the assistant. I did not feel comfortable with that. I recommend caution in picking out a dentist if you have crowns to be done. I have changed dentists

Everyone, from the front desk to the hygenist to the dentist himself, was courteous, friendly, and went out of their way to make me feel comfortable. I'm glad we have a awesome full service dental office in King George.

My recent experience at Dr. Cottrell’s office was by far the worst dental experience of my life. After seeking a new dentist in my area I decided on Dr. Cottrell and scheduled my appointment for a routine cleaning at 2 p.m. After getting there at my appointment time, I was told that I needed X-ray’s which was fine, but as time drew closer to 3 p.m. I was told by my dental hygienist that the service I came in for would not be honored because the X-rays and treatment plan took too long. I stated that I felt it unfair that I had to take time off of work for this appointment and was not receiving the service that I came in for. My hygienist graciously walked out of my room to ask management if she could stay to do my cleaning and came back in to announce to me that management told her that overtime would not be permitted to do my cleaning and that everyone was packing up to go home. As a new patient, if this multi-million dollar practice knows that it may take longer than an hour to examine a new patient, they should not be scheduling new patients at 2 p.m. and I certainly should not have been told that overtime would not be permitted to satisfy a paying customer. I have never felt like more of a number or form of money than I did at that appointment. I will never go back to this practice nor will I recommend it to anyone who wants an honest and accommodating dentist.

I love how they always seem to find you an appointment when something unexpected happens! I cannot remember a time when they didn't see our family the same day when we have had a problem. Most of all I love having a dentist whose bedside manner is as great as his dentistry skills. And the music they play is AWESOME!