Great people. Fix broken parts of hearing aids while you wait. Yes, expensive, but very satisfied with the product and the service. I went through a tremendous learning curve when I got my hearing aids. The world was literally transformed in every way. I think the prior review is unfair because it is describing the problems the user had with hearing aids in general and not the service itself. The experience is like starting over with hearing. It is hard and takes a lot of patience and effort on the part of the user to re-learn what everything is supposed to sound like.