neighbors emergency center - pasadena

Neighbors Emergency Center - Pasadena

urgent care
7215 Fairmont Parkway
Reviews
Monica Gomez - January 10, 2015

By far the WORST experience ever!! My 8th month old had a high fever and I brought him here due to location. Big mistake! I filled out paperwork and was told they did not accept my insurance but offered me a "free screening" to determine the severity of my child's symptoms. He was taken back and vitals were checked. They put me in a room and told me he would be screened for Flu and Strep. They also gave him Motrin for fever. The doctor checked him over said his tests were negative and suggested a chest x-ray. I declined and informed him I only accepted the FREE SCREENING and did not want any services that would have to be paid out of pocket. He agreed. After he left the room I walked out and informed the nurses I was leaving. I asked front desk if I had to sign anything and they informed me I would be billed. I asked for what if all I had received was the screening, she stated they had "gone over her authority and provided treatment which I would be billed for. At that point I asked for a breakdown and she stated $560 for the visit and screen tests. I asked for a manager so I could dispute charges and she stated she would notify her manager Rebecca and notate my account. I have yet to receive a phone call from Rebecca or her staff. I received a bill today for 2720.76. They are even charging the x-ray I declined!! This facility and employees are deceitful, liars and crooks!! I was never told or asked for consent to continue services after "free screening" Please stay away and make loved ones aware of this facility and unethical practices. Thank you

Ragan Ygdevik - October 14, 2014

I brought my daughter in on 9/13/14. She was doubled over in sever abdominal pain which was a result of Ovarian Cyst. We were seen within 2 minutes of checking in. I have never been to an ER that was worth writing a review on, until now. I can't say enough good things about this ER. The staff was VERY friendly, respectful, worked quickly to resolve my daughters issues and did not let her continue to be in pain. Dr Dharmesh Patel was the ER physician. He was very thorough and listened very carefully to my daughter as well as myself. He sat with my daughter until her pain eased up and made sure she was comfortable. The cleanliness of the facility was exceptional. If the need ever arose again, I would definitely go back to Neighbors Emergency Center!

Monica Ramos - November 17, 2014

Loved this place. They attend you fast and are so nice! Definetly going to go here instead of taking my son to the hospital. 😊

Brian Ham - October 06, 2014

They actually care. Nice & professional staff. They made me feel at home in an emergency situation! The building was very clean & well organized. If I ever have an emergency they will be my first choice!

Stephanie Valdez - October 11, 2014

Awesome place....was seen very fast they took great care of me and my pain and treated me like family...I would recommend this place to everyone!! I will never step foot in a hospital anymore

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